AI inside your ticketing platform.

The POD reads every ticket as it arrives, analyzes it against your history and documentation, proposes the steps to resolve it, and learns from how your technicians actually closed it. ConnectWise out of the box; any platform with a REST API by connector.

Book a demo Pair it with Resolve ›

Analyze. Propose. Resolve. Learn.

#48213 · Outlook keeps prompting

Reported by Finance · 9:14 AM

Email · AuthPriority P214 similar ticketsChange: MFA policy

Analyze

Summarizes the ticket, classifies it, and checks history, runbooks, and recent changes.

INTERNAL NOTE · SUGGESTED STEPS

1. Clear cached credentials

2. Re-register modern auth token

3. Confirm MFA method is current

SOP · Outlook auth v3Ticket #47102

Propose

Writes specific steps with the sources behind them, posted back as an internal note.

WS-FIN-0142

Resolve agent online

Hand to Resolve

✓ Sign-in verified · ticket resolved

Resolve

A technician runs the steps, or hands them to SAXTech Resolve for full AI troubleshooting on the device.

SOP draft v1

+ Learned from #48213

Learn

The closing notes feed the POD's Second Brain and can be drafted into a new SOP.

Keep your ticketing platform. Add the intelligence.

The POD connects to ConnectWise natively and to any other ticketing platform with a REST API through a connector we build during implementation. Tickets stay in your system of record; the POD reads, annotates, and updates them through the platform's own API and permissions.

ConnectWiseNative connector

SServiceNowREST API connector

AAutotaskREST API connector

JSJira Service ManagementREST API connector

{ }Any REST APIBuilt during implementation

Service Ticketing POD

Live activity

●Ticket #48213 summarized

●Internal note posted · 3 steps

●User update sent

●Priority raised to P2

●Similar: 14 tickets linked

●SOP draft created

●Handed to Resolve

●Closing notes learned