One AI. The whole fleet. A technician in control.

Resolve pulls the ticket, reads live telemetry from every device running the Resolve agent, maps the security stack, and works the problem across multiple models. With Resolve it takes the controls, narrating every step, inside limits you define.

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Everything a senior technician does, across many machines at once.

#48213
Outlook freezing
CPU 94%
One working view
Ticket and telemetry together
Pulls the ticket and live device telemetry into one working view before proposing anything.
EDR
BitLocker
Patches
MFA
Security stack, mapped live
Endpoint protection, encryption, patching, and identity posture read in real time, with actionable events from integrated security tools.
DiagnoseActVerifyIterate
Multi-model remediation loop
Diagnoses, acts, verifies, and iterates across multiple models until the issue clears or escalates.
AI
Fleet mode
One centralized AI works multiple agents simultaneously and reports per device.
chrome.exeAllow
torrent.exeDeny
C:\FinanceRead
Screen, files, applications
Screen view, file access and control, and application allow/deny control from the console.
Isolated · EDR alert
Lock and contain
Lock a machine immediately when a security event calls for it.
📦 Acrobat.msi
Software and playbooks
Upload MSI or EXE packages and playbooks for installs and standard fixes.
Resolve
PAM
Device
Just-in-time elevation · never stored
PAM integration
Elevation is brokered through your privileged-access platform, never stored by the AI.
Can I restart Outlook for you?
Yes, go ahead
Chat with the user
Talk to the person at the keyboard, or take over the session with their knowledge.
Patch KB50Clear cacheMap F:
offline → online
Queue mode
Work for offline devices is queued and runs when they check in.
+ Playbook saved
Learns every fix
A Second Brain in the tool captures fixes, troubleshooting paths, and playbooks for next time.
🔒 Focus mode · allow-list onlySign attestation to unlock
Lock for Time
Lock a machine to an allow-list of apps and sites with a custom notice; the user unlocks by signing the attestation or an admin releases it.
✓ Auto-fixedDisk 97% → 61%
AI self-healing
Rules watch fleet telemetry and apply learned fixes automatically, or gather a read-only diagnosis first.
Compliant92%
Failing7
Sessions3
Command center
Security-stack compliance, live intel on failing machines, and one-click sessions from any finding.
Impossible travel · 41 min
Session GPS
Seven days of sign-in locations per user to spot impossible travel and failed MFA at a glance.
THACRL
● Live
AC: I'll check the GPO while you restart
Shared sessions
Invite other technicians into a live session and chat with them and the user side by side.
Restarted Outlook→ #48213
Cleared OST cache→ #48213
Verified launch→ #48213
Ticket closed · time logged
Every action ticketed
Each step writes back to your ticketing platform; closed tickets train the SAXTech Brain.

It sees the screen, plans, acts, checks, and tells you what it did.

AutoPilot is the hands-on mode of the Resolve agent. It runs on OpenAI's computer-use model, hosted in the platform's Azure tenant. It works in a loop: read the screen, decide the next action, perform it, and verify the result before moving on. When it needs firm knowledge, such as the approved configuration or the right library path, it asks the relevant specialist rather than guessing.

Iterates
Each action is checked against the screen before the next one. Failures are retried or escalated, not ignored.
Narrates
The user sees a plain-language account of every step, and can pause or take control at any moment.
Collaborates
Specialists supply company and industry knowledge mid-task, from the same corpus and Second Brain.
Reports
Finished tasks end with a summary and the full action log.
See the screen
Plan
Act
Check

Autonomy with a hard boundary.

Every action is classified before it runs. Read-only diagnostics proceed. Changes that affect the user or the machine wait for a technician. Actions outside policy are refused and logged.

Proceeds
Telemetry reads, log collection, health checks, cache cleanup inside allowed paths.
Needs approval
Restarts, installs, service changes, account changes, and device lock.
Refused
Credential entry, denied paths and applications, and anything outside the device's policy.
Managed devices only
Runs only on machines with the SAXTech agent installed and enrolled.
Never enters credentials
Passwords and MFA codes are always handed back to the person.
Asks before big moves
Restarts, installs, and other whole-machine actions require confirmation.
Allow and deny lists
Set per application and per file path, by policy.
Full action log
Every action is recorded, with undo where the change allows it.
Human in the loop
Uncertain or out-of-policy steps escalate to the user or a technician.

Pairs with the Service Ticketing POD.

The POD analyzes the ticket. Resolve fixes the machine. Both learn from the result.

Book a demo Next: SAXTech CyberCity ›